Homeowner Customer Service Tools

How do you currently receive warranty repair requests? Email? Web form? Phone call?

Homebuyers today crave customer service on their terms, through channels that are convenient to them. They want to submit service requests digitally, and they want you to be responsive.
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Over 75% of customers now expect companies to use new technologies to create better experiences.
Emails can get buried, calls can be forgotten, and faxes can get lost.
SiteOne’s customer service tools make it as easy as possible to reach out when help is needed. Homeowners and tenants simply login to their HomeHub and with the click of a button, submit a service request through an easy-to-use form that can be accessed on any computer or mobile device.

 

 

The service request form can be completed in just a few minutes. It includes fields to:

  • Note the location of the repair in the home
  • Add as much detail as necessary to describe the issue
  • Attach multiple photos

The information is submitted as a work order that shows up instantly in the builder dashboard.

Is your current service process creating happy homeowners?
Homeowners have the ability to log-in and check the status of their request anytime, without having to call your service department. They know that you care and are managing their request. It’s a win-win for everyone!
Creating a standard process that is efficient and easily repeatable has enormous advantages – if you stick with it. Once you decide on a plan to follow, don’t deviate. Instruct your employees and customers to follow the new standards, and you will see both employee productivity & homeowner satisfaction soar!
SiteOne works with all new builders to train users and offers ongoing support whenever needed.