Thank you for visiting the SiteOne Services, Inc. website (the “Site”). SiteOne Services respects your privacy and we have created this privacy statement (“Privacy Statement”) to help you understand what information we collect and how that information is used. Your use of the Site is governed by this Privacy Statement. This Privacy Statement applies only to data collected by SiteOne Services through the Site and does not apply to data provided to SiteOne Services by any other means, such as in connection with services provided by SiteOne Services to customers under specific agreements between SiteOne Services and the customer.
What Information Do We Collect?
We collect information from you when you use the Site with or without registration, upon registration, and when you place an order, subscribe to our newsletter, or respond to a survey. Upon registration and in connection with placing an order, you may be asked to enter certain personal information, such as your first and last name, email address, physical address, company name, phone number, and username and password. You are responsible for ensuring the accuracy of the information you submit to SiteOne Services in connection with your use of the Site. You are also responsible for your use of your password and its use by anyone to whom you disclose it or who obtains from you. If you use the Site without registration, the only information we collect will be non-personal information related to your IP address, web browser, and operating system information.
How Do We Use Your Information?
The information we collect from you in connection with the Site may be used in one or more of the following ways: to customize and personalize your experience using the Site (your information helps us to better respond to your individual needs); To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs); and to send communications to you, including emails.
SiteOne Services uses a variety of third-party advertising and analytics service to help analyze how you use the Site. SiteOne Services and these services use "cookies," which are text files placed on your computer, to collect standard Internet log information and visitor behavior information in an anonymous form. Some of the information generated by the cookies about your use of the website (including IP address) is transmitted to service providers and used to evaluate your use of the Site and to compile statistical reports on website activity and audience data for SiteOne Services. These services include Remarketing with Google Analytics, Google Display Network Impression Reporting, and Google Analytics Demographics and Interest Reporting. Using these services, third-party vendors, including Google, may show you ads on sites across the Internet. Additionally, these services can be used to report how your ad impressions, other uses of ad services, and interactions with these ad impressions and ad services are related to visits to our website. Site One Services also uses Audience and Interest data (such as age, gender, and interests) to improve our website content and advertising.
You may choose to accept or decline cookies. Most Web browsers automatically default to accept them, but you can usually modify your browser setting to decline cookies. If you reject cookies by changing your browser settings then be aware that this may disable some of the functionality on our Website.
Google provides opt-out settings for Google Display Network Ads and Google Analytics for Display Advertising.
If you want to opt-out of Analytics for the web, visit the Google Analytics opt-out page and install the add-on for your browser. For more details on installing and uninstalling the add-on, please see the relevant help resources for your specific browser.
By registering, you consent to SiteOne Services sending you communications and marketing materials related to services or products provided to you by SiteOne Services or that may otherwise be of interest to you, including services or products of our partners or third parties. You will have an opportunity to opt-out of receiving marketing communications by following the instructions provided on the communication.
Disclosure of Personal Information to Third Parties
Notice to Residents of Countries Outside the United States of America
SiteOne Services is headquartered in the United States. We recognize that other countries and the European Community have established data protection regimes which may be more protective of any data you may provide. If you live outside the United States, by using the Site and providing information to us through the Site, including upon registration, you agree and consent to our collection, transfer, and processing of such data in accordance with this Privacy Statement under the applicable laws of the United States. When you use the Site or provide information, you are solely responsible for compliance with any data protection or privacy obligations in your jurisdiction.
Links to Other Sites
California Residents - Disclosure to Third Parties
Under California Civil Code sections 1798.83-1798.84, also known as the “Shine the Light Law,” California residents who use this Site are entitled to request and receive once a year, free of charge, a notice from us describing what categories of personal information we share with third parties for their direct marketing purposes. That notice will identify the categories of information shared, the third parties and affiliates with which it was shared, and their names and addresses. If you are a California resident and would like a copy of this notice, please submit a written request to the contact address below. In your request, please specify that you want a “California Privacy Rights Notice.” Please allow at least thirty days for a response.
California Residents - Do Not Track Notice
Except as described above with regards to Google Analytics services, SiteOne Services does not track its visitors to this site over time and across third-party websites to provide targeted advertising and therefore does not respond to Do Not Track (DNT) signals. You may opt-out of tracking via Google Analytics as described above. However, some third-party sites do keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your web browser may allow you to set the DNT signal so that third parties (particularly advertisers) know you do not want to be tracked.
Updating Your Personal Information
If you wish to modify personal information previously provided on the Site, or if you have any questions regarding this Privacy Statement or this Site, please contact:
SiteOne Services Inc.
730 Camino Ramon, Suite 170
Danville, CA 94526
You may also send privacy questions and requests via our contact us page.
Changes to this Privacy Statement Content
We occasionally update this Privacy Statement to reflect changes in our products and services and customer feedback, or if required by applicable US law. When we post changes, we revise the “last updated” date at the top of this statement. Your use of the Site is subject to the then-effective Privacy Statement.
Data Protection Compliance
Scope of Information Collected
SiteOne Services may request marketing information from existing and future business contacts including a business name, address, a telephone number, business contact, and their business email. To the extent such information includes an identified or identifiable natural person or any related information (referred to as, “personal data”), the information being collected will be limited to marketing purposes designed to provide existing and future business contacts with information regarding SiteOne Services’s products and services.
Personal data collected by SiteOne Services will be collected fairly and lawfully. The collection of such data is limited to the marketing purposes defined in this policy and any changes to such purposes will be disclosed and require prior consent before they take place. Moreover, the personal data will not be sold or shared with third parties, except to the extent required to technically deliver the marketing services and, in such case, SiteOne Services will provide prior notice to you. At no time will SiteOne Services use personal information in a manner that any identified or identifiable natural person would not reasonably expect or which could cause undue harm.
SiteOne Services also agrees that while using the data for the marketing purposes defined above it will not at any time, now or in the future, use the information in a manner different than from its original purpose. SiteOne will take every commercially reasonable measure to ensure that personal data received is accurate and updated in a timely manner. Information received outside of the marketing process will not be used for marketing purposes. SiteOne Services may keep a record of the correspondence and related information from customers and prospective customers.
Disclosure and Use of your information
SiteOne Services may disclose your personal information to any SiteOne Services affiliate, including subsidiaries, its EU holding company, and their subsidiaries, as defined in section 1159 of the UK Companies Act 2006 (where applicable). Where any such member is outside the EU, this transfer will be on the basis of a contract including the Model Contractual Clauses in accordance with the Data Protection Laws.
SiteOne Services will take appropriate measures to ensure that personal data is kept secure. SiteOne Services will use security measures to prevent personal data from being lost, used, or accessed in an unauthorized manner. All processing of personal information will be authorized and subject to SiteOne Services confidentiality policies.
SiteOne Services has procedures in place to manage a data security breach. SiteOne Services will notify all impacted individuals and the applicable regulators of a data security breach in a timeframe compliant with the GDPR.
Opt-Out Use and Storage
Any business or individual will have the option to opt-out and be excluded from SiteOne Services marketing data stores. Individuals who consent to the use of their personal data will not be subject to a method of communication that they have not previously agreed to. SiteOne Services will update personal data within thirty (30) days of a request to correct personal data. Personal information will be deleted within 30 days of the receipt of a written request. Individuals who wish to exercise their right to be forgotten and to erasure shall send an email to SiteOne Services through our contact us page detailing their request which will be archived and processed by SiteOne Services followed by a notice of affirmation. SiteOne Services disclaims and shall be held harmless and without fault or liability to the extent, any individual requests or consents requested pursuant to this under this policy cannot be completed as directed pursuant to applicable law or statute or arising from contractual obligations between the parties.
Your Rights Under GDPR
Under the GDPR individuals have a number of personal information rights without cost or expense. These rights include the following:
- to access to their personal data and to certain other supplementary information pursuant to this Policy
- to have any personal data corrected by SiteOne Services or its subprocessors
- to erase personal data in certain situations
- to object to the processing of personal data arising from marketing activities detailed in this Policy
- to object to decisions being taken by automated means which produce legal effects
- in certain other situations, to object to the continued processing of personal data
- to claim compensation for damages caused by a breach of data protection laws
For further information on each of these rights, including the circumstances in which they apply, refer to the Guidance from the United Kingdom (UK) Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation. GDPR also gives individuals the right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws has occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.
SiteOne Services has a defined process for responding to complaints by SiteOne Services customers and individuals who have received marketing materials, including complaints related to inaccurate personal or business data collected. Upon receipt of the complaint, SiteOne Services will promptly provide information to the complaining party and ensure the complaint is understood, mediated and resolved in good faith, with fair dealing, and without undue delay or prejudice.
The following are terms of a legal agreement between you and SiteOne Services regarding your access and use of this website (the “Site”). By accessing, browsing, or using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and to comply with all applicable laws and regulations, including export and re-export control laws and regulations. If you do not agree to these terms, please do not use this website.
This Site and all content in this Site may not be copied, reproduced, republished, uploaded, posted, transmitted, distributed, or used for the creation of derivative works without SiteOne Services 's prior written consent, except that SiteOne Services grants you non-exclusive, non-transferable, limited permission to access and display the Web pages within this Site, solely on your computer and for your personal, non-commercial use of this website. This permission is conditioned on your not modifying the content displayed on this Site, your keeping intact all copyright, trademark, and other proprietary notices, and your acceptance of any terms, conditions, and notices accompanying the content or otherwise set forth in this Site. Notwithstanding the foregoing, any software and other materials that are made available for downloading, access, or other use from this Site with their own license terms, conditions, and notices will be governed by such terms, conditions, and notices.
Your failure to comply with the terms, conditions, and notices on this Site will result in automatic termination of any rights granted to you, without prior notice, and you must immediately destroy all copies of downloaded materials in your possession or control. Except for the limited permission in the preceding paragraph, SiteOne Services does not grant you any express or implied rights or licenses under any patents, trademarks, copyrights, or other proprietary or intellectual property rights. You may not mirror any of the content from this Site on another website or in any other media.
Information on this website is not promised or guaranteed to be correct, current, or complete, and this Site may contain technical inaccuracies or typographical errors. SiteOne Services assumes no responsibility (and expressly disclaims responsibility) for updating this Site to keep information current or to ensure the accuracy or completeness of any posted information. Accordingly, you should confirm the accuracy and completeness of all posted information before making any decision related to any services, products, or other matters described in this Site.
SiteOne Services provides no assurances that any reported problems will be resolved by SiteOne Services, even if SiteOne Services elects to provide information with the goal of addressing a problem.
Forward-Looking and Cautionary Statements
Except for historical information and discussions, statements set forth throughout this website may constitute forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995 or other applicable laws. These statements involve a number of risks, uncertainties, and other factors that could cause actual results to differ materially, as discussed in the company's filings with the US Securities and Exchange Commission, under the caption "Risk Factors" and elsewhere in such reports.
Information SiteOne Services publishes on the World Wide Web may contain references or cross-references to SiteOne Services products, programs, and services that are not announced or available in your country. Such references do not imply that SiteOne Services intends to announce or make available such products, programs, or services in your country. Please consult your local SiteOne Services business contact for information regarding the products, programs, and services that may be available to you.
This website may provide links or references to non- SiteOne Services websites and resources. SiteOne Services makes no representations, warranties, or other commitments whatsoever about any non- SiteOne Services websites or third-party resources that may be referenced, accessible from, or linked to any SiteOne Services site. A link to a non- SiteOne Services website does not mean that SiteOne Services endorses the content or use of such website or its owner. In addition, SiteOne Services is not a party to or responsible for any transactions you may enter into with third parties, even if you learn of such parties (or use a link to such parties) from the SiteOne Services site. Accordingly, you acknowledge and agree that SiteOne Services is not responsible for the availability or quality of such external sites or resources, and is not responsible or liable for any content, services, products, or other materials on or available from those sites or resources.
When you access a non- SiteOne Services website, even one that may contain the SiteOne Services logo, please understand that it is independent from SiteOne Services, and that SiteOne Services does not control the content on that website. It is up to you to take precautions to protect yourself from viruses, worms, Trojan horses, and other potentially destructive programs, and to protect your information as you deem appropriate.
Linking to this Site
All links to this website must have prior approval in writing by SiteOne Services. With such prior written approval, SiteOne Services may consent to links in which the link and the pages that are activated by the link do not: (a) create frames around any page on this website or use other techniques that alter in any way the visual presentation or appearance of any content within this Site; (b) misrepresent your relationship with SiteOne Services; (c) imply that SiteOne Services approves or endorses you, your website, or your service or product offerings; and (d) present false or misleading impressions about SiteOne Services or otherwise damage SiteOne Services’s reputation or the goodwill associated with the SiteOne Services name or trademarks. As a further condition to being permitted to link to this Site, you agree that SiteOne Services may at any time, in its sole discretion, terminate permission to link to this website. In such event, you agree to immediately remove all links to this website and to cease using any SiteOne Services trademark or trade name.
DISCLAIMER OF WARRANTY
USE OF THIS SITE IS AT YOUR SOLE RISK. ALL MATERIALS, INFORMATION, CONTENT, PRODUCTS, SOFTWARE, PROGRAMS, AND SERVICES ARE PROVIDED "AS IS," WITH NO WARRANTIES OR GUARANTEES WHATSOEVER. SITEONE SERVICES EXPRESSLY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW ALL EXPRESS, IMPLIED, STATUTORY, AND OTHER WARRANTIES, GUARANTEES, OR REPRESENTATIONS, INCLUDING, WITHOUT LIMITATION, THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT OF PROPRIETARY AND INTELLECTUAL PROPERTY RIGHTS. WITHOUT LIMITATION, SITEONE SERVICES MAKES NO WARRANTY OR GUARANTEE THAT THIS WEBSITE WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.
YOU UNDERSTAND AND AGREE THAT IF YOU DOWNLOAD OR OTHERWISE OBTAIN MATERIALS, INFORMATION, CONTENT, PRODUCTS, SOFTWARE, PROGRAMS, OR SERVICES, YOU DO SO AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGES THAT MAY RESULT, INCLUDING WITHOUT LIMITATION LOSS OF DATA OR DAMAGE TO YOUR COMPUTER SYSTEM.
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY
IN NO EVENT WILL SITEONE SERVICES BE LIABLE TO YOU OR ANY PARTY FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES OF ANY TYPE WHATSOEVER RELATED TO OR ARISING FROM THIS WEBSITE OR ANY USE OF THIS WEBSITE, OR OF ANY SITE OR RESOURCE LINKED TO, REFERENCED, OR ACCESSED THROUGH THIS WEBSITE, OR FOR THE USE OR DOWNLOADING OF, OR ACCESS TO, ANY MATERIALS, INFORMATION, PRODUCTS, OR SERVICES, INCLUDING, WITHOUT LIMITATION, ANY LOST PROFITS, BUSINESS INTERRUPTION, LOST SAVINGS, OR LOSS OF PROGRAMS OR OTHER DATA, EVEN IF SITEONE SERVICES IS EXPRESSLY ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS EXCLUSION AND WAIVER OF LIABILITY APPLIES TO ALL CAUSES OF ACTION, WHETHER BASED ON CONTRACT, WARRANTY, TORT, OR ANY OTHER LEGAL THEORIES.
If it turns out that a particular term is not enforceable, this will not affect any other terms.
For information about how to contact SiteOne Services, please visit our Contact page.